We've prepared a list of answers to your most frequently asked questions to help you navigate FoodNetwork.com and learn more about our television programming and website!

Click on the links below to go directly to your area of interest:

How do I manage my email newsletter subscriptions?

How do I use My Recipe Box?

How do I use the recipe search?

How else can I find a recipe that I saw on a show?

Why do some recipes expire?

Why can't I get nutritional information for the recipes?

How do I print recipes?

How do I use the search for non-recipe information on this site?

I have an idea for a new Food Network Show. Where Should I send it?

How do I get tickets to a show?

How can I contact a particular Food Network chef?

I have a question about a program I recently watched. Whom can I contact?

Where can I buy merchandise from Emeril Live and the other chef shows?

Can I buy videos of Food Network shows?

Are you having problems viewing the videos on FoodNetwork.com?

How do I use the correction form for the Where to Find Guide Vendor information?

How do I stop the ads on the website?

My browser keeps crashing when I visit the site. How do I stop this?

I'm using AOL, WebTV, CompuServe, Earthlink or Mindspring, and I'm having problems on FoodNetwork.com with opening pages, navigating, etc. What can I do?

Who owns this website?

How do I send a bug report about the website?

You still haven't answered my question. Who do I contact?

NEWSLETTERS
1. How do I manage my email newsletter subscriptions?
Visit our Newsletters page to subscribe, unsubscribe, change your email address, or change your email format.

FINDING & STORING RECIPES, SEARCH, AND MORE
1. How do I use My Recipe Box?
To begin, click on the "Add to Your Recipe Box" link found on any recipe page. Please note that you must have registered for a My Recipe Box account to save recipes. If you do have an account, sign in and your selected recipes will be added to your Recipe Box. If you do not have an account, you must click the "Sign Up" link to register. You may also register and sign in by clicking the "My Recipe Box" link at the top right of every page.

Signing up for My Recipe Box, ratings and reviews require confirmed registration. Once you register, you will receive a confirmation email within 24 hours. Click on the confirmation URL within that email. You may need to cut and paste the confirmation URL into your browser field. Be careful to copy the ENTIRE link into the browser field without any missing numbers or extra spaces. Important: You must respond to that email within 72 hours or your information will be deleted. Visitors using spam blockers – especially EarthLink and AOL users – may need to check their bulk or spam folders for confirmation emails. We recommend you add our email address to your address book to ensure receipt of your confirmation email. Please note that email addresses cannot be changed because they serve as your confirmed username. To continue receiving newsletters from us at your new email address, you can visit the Change Email Address page of our Newsletter section.

After you have registered and/or signed in, you can continue to save recipes to your Recipe Box by clicking the "Add to Your Recipe Box" link on any recipe. The recipe will appear in your "All My Recipes" folder within your Recipe Box. You then can use your Recipe Box to create folders, organize recipes, add personal recipes and share saved recipes with friends. For a simple step-by-step guide, please visit our My Recipe Box Help page.

2. How do I use the recipe search?
To search for recipes, type a keyword into the search box at the top of any page and click the "Search" button. Be sure that the "Recipes" tab above the search box is selected. You may search for an ingredient (chicken, beef, pasta, etc.), a type of dish (casserole, meatloaf, cookie, etc.) or a Food Network chef’s name (Rachael Ray, Paula Deen, Alton Brown, etc.). Be as general or specific as you like. You will receive a full list of recipes associated with that keyword. You can narrow the results by selecting a specific chef, meal type, main ingredient and more from the options listed on the left of the search results page. You can also sort the results by relevance, rating, difficulty and total preparation time. To learn more, visit the Search Tour step-by-step guide.

3. How else can I find a recipe that I saw on a show?
Several ways. Visit our Show List A-Z to locate the show from which the recipe came. On each show page you'll see the most recently aired recipes. You can also use our Episode Finder, available on all TV pages, to locate recipes found within a recent episode you've seen. Don't forget to scroll down on the results pages!
Information for shows that air on Food Network Canada can be found at www.foodtv.ca.

4. Why do some recipes expire?
A "limited time" recipe is, for legal reasons, only available shortly before and for two weeks following the airing of an episode in which the recipe appeared. Many recipes in the database --from shows and other sources -- are available on the site at all times. They will be there when you return the following week or month. But if a recipe you like is marked "limited time," please print out the recipe for future use, since it may not be available the next time you return.

5. Why can't I get nutritional information for the recipes?
As an entertainment network, Food Network only provides the nutritional value of recipes derived from certain health-related programs or created for special web features on FoodNetwork.com.

6. How do I print recipes?
You can print recipes to fit a full page, a 3x5 card, or a 4x6 card. Look for the Print icon to the right of the recipe's ingredients and select the print size you desire, then print away.

7. How do I use the search for non-recipe information on this site?
Be sure to select the Topic option found on every search box! Note: If looking for recipes, you must select the Recipes option.

• To narrow results, use the word and to find FoodNetwork.com articles, encyclopedias, and other content which contain ALL desired words. Example: contests and Food Network; wine and France; butter and substitution.


• To expand results, use a comma (,) to find FoodNetwork.com articles, encyclopedias, and other content which contain AT LEAST ONE of the desired words. Example: turkey, video; Emeril, tickets, sweepstakes; Rachael Ray, biography.


• To refine results, simply add another keyword to the "Search within these results for" field found at the top of every search results page.


• When in doubt, use all lowercase letters. Be sure to check your spelling.

SHOW IDEAS
1. I have an idea for a new Food Network Show. Where Should I send it?
Food Network appreciates your interest in suggesting ideas, but we accept series and specials proposals only from television production companies with national or major market production credentials. If you are a production company, please send us your credentials and a history of your production experience only. After reviewing them, Food Network will determine whether or not to send you a release form with a request for further information.
Do not send any pitch ideas or proposals at this time, as they will be returned unread.
Please send your company's credentials to:

Food Network
75 Ninth Avenue
NY NY 10011
attention: Submissions

TICKETS, CHEFS, PROGRAMS, AND MORE
1. How do I get tickets to a show?
Important Note: Important Note: Only tickets obtained officially from Food Network in the manner described below will be honored.

Emeril Live is no longer in production.

Iron Chef America does not have a general public audience; therefore, tickets are not available. The audience members seen on the show currently are personal guests of the Iron Chefs and Challengers.

If you would like to be a part of the audience as Food Network shoots a new season of Paula's Party in beautiful Savannah, please check Paula's website. There you will find a list of topics that will be worked on this season along with available taping dates, and the information you'll need to include when you RSVP for a chance to party with Paula.

Additionally, Food Network is located at Chelsea Market in New York City. Although we don't offer studio tours, you might find this one-stop, NYC culinary food shop, gourmet lover's wholesale-retail wonder world of interest. For additional information on scheduled events, food, groceries and gifts, check the market's web site at www.chelseamarket.com

2. How can I contact a particular Food Network chef?
Unfortunately, schedules for the Food Network celebrity chefs do not permit them to respond to individual questions and we do not share their personal contact information.

3. I have a question about a program I recently watched. Whom can I contact?
If you would like to email a comment to the show producers, please visit our Show List A-Z and choose the appropriate show. Each show contains its own email link in the left margin. If you are unable to view the left margin or links to email individual shows we suggest the following. Click on the Weekly Program Guide from the TV section and select the show you wish to email. The email link for the show should now be visible in the left margin under the heading Related Links.

VIDEOS AND PRODUCTS
1. Where can I buy merchandise from Emeril Live and the other chef shows? Our Store sells some items related to Food Network shows and chefs. You can also find some of the products the chefs use by accessing their Set Resource List located in the left margin of their show page on the site.

2. Can I buy videos of Food Network shows?
In our Store, you can purchase videos and DVDs for some of our popular shows, including Iron Chef, 30 Minute Meals, Good Eats, Bobby Flay, Unwrapped, and more. For a full selection, please visit the Videos & DVDs section of our store. Please Note: Videos not listed online in the Store are not available for purchase.

3. If you are having problems viewing the videos on FoodNetwork.com please consult the Video Tips page.

4. How do I use the correction form for the Where to Find Guide Vendor information?
Businesses featured on Food Network shows with contact information listed on FoodNetwork.com can update their site entries as necessary by using the Where to Find Vendor Response Form found on the Where to Find Guide and here. Companies must enter all required fields to update information found in the Where to Find Guide. We can only accept updates; no new products, companies, locations, or pitches can be considered. We will not share any personal identifying information with any third party without permission (Our Privacy Policy).

OTHER
1. How do I stop the ads on the website?
We use advertising to offset the costs of operating the website. We do carefully monitor the number of intrusive ads we serve. If you remain on the website without exiting the browser but continue to receive multiple pop-up or pop-under ads, there may be an issue with your browser's configuration. For instance, the browser must accept cookies or it will not know when to stop serving ads. You can check your browser's settings in Internet Explorer by visiting Tools -> Internet Options -> Advanced, and in Navigator/Communicator by visiting Edit -> Preferences -> Advanced.

2. My browser keeps crashing when I visit the site. How do I stop this?
Every visitor's system is configured differently, so we can't recommend one cure. We can suggest several remedies, however.

Enable Java Script. In Internet Explorer, go to Tools -> Internet Options -> Advanced, and check the options for Java. In Navigator/Communicator, go to Edit -> Preferences -> Advanced.

Disable your pop-up blocker if you use one during the time you spend on the website.

Set your security preference to Medium. In Internet Explorer, go to Tools -> Internet Options -> Advanced, and check the options for Java. In Navigator/Communicator, go to Edit -> Preferences -> Advanced.

Update to the most recent version of IE or Netscape.

*If you are unable to view the left margin or links to email individual shows we suggest the following. Click on the Weekly Program Guide from the TV section and select the show you wish to email. The email link for the show should now be visible in the left margin under the heading Related Links.