Willie is called in to help Mohammad, owner of Shiraz Persian Restaurant in Elmsford, N.Y., who has already been forced out business twice before. But with staff infighting, laziness and an owner who is too afraid to lay down the law, Willie quickly discovers that there may be more problems at Shiraz than even he can fix.
Willie comes to the aid of Luis, who, with his mother, own The Latin Kitchen in the Bronx, N.Y. After a freak accident that nearly claimed his mother's life and the arrival of new competition in the neighborhood, Luis is on the verge of ruin. It's up to Willie to take an unfocused, unguided staff and turn them into the winning team that Louis and his mother so desperately need.
A.J., owner of A.J.'s Burgers in New Rochelle, N.Y., can't seem to make ends meet, despite award winning burgers and a commitment to pleasing his customers. Willie soon discovers the issues driving A.J. into the poor house, including an overloaded menu, confused identity and a burned out manager.
Willie comes to the aid of Anthony and Toby, owners of Hot Rods Real Pit BBQ in Wharton, N.J. After 10 years, the restaurant is still struggling to succeed and it's robbing Anthony and Toby of precious hours they should be spending with their young daughter. Willie soon finds that bad attitudes and a significant lack of training are among the worst offenders on the floor and it will take some serious hands-on intervention to turn things around.
Willie steps in to help Lisa, owner of The Bayou in North Bellmore, N.Y. After 22 years serving up authentic cajun flavors, customers now seem to be disappearing. Willie soon discovers that a disillusioned leader and a staff that treats the place more like Mardi Gras than a restaurant, may be at the heart of the problem.
Willie comes to the aid of Danny, owner of Danny's Steakhouse in Red Bank, N.J. After 42 years in the business, Danny has seemingly tried everything, but his business is struggling. Danny is desperate to slow down, but doesn't think his staff can manage without him. Willie discovers that not only is the staff incompetent, but there may be a thief in their midst.
Willie comes to the aid of Audrey, whose brother, Ernie, took over the family-run eatery Gus's Franklin Park Restaurant in Harrison, N.Y., almost a decade ago. Now the struggling business is in need of serious help: Willie discovers that an overly generous Ernie may be the root of the restaurant's problems.
Willie steps in to assist Sean, the young owner of Smokehouse Barbecue in Somerville, N.J. Willie finds that an unprofessional staff, more interested in pulling pranks than customer service, may be more than Sean's business can survive.
Sisters Kim and Trisha, owners of Dock's Clam Bar & Pasta House in Staten Island, N.Y., faced a devastating setback following Hurricane Sandy. With nowhere else to turn and rising tensions, Willie is their last hope to save the only business they've ever known.
After 20 years of hard work and chasing the American dream, going from dishwasher to owner, Juan opened Roasted Peppers in Mamaroneck, N.Y., with his business partner and co-chef Darrell. No matter how hard they try, they can barely make ends meet. Complicating matters, Juan's 11-year-old son was recently diagnosed with a brain tumor. Desperate for help, Juan turns to Willie to save his restaurant and keep his dream alive.
Joe, the owners of The Venetian Grille in Somerville, N.J., grew up in the business and took over the family restaurant eight years ago. After an unsuccessful attempt at opening a new restaurant, Joe returned to The Venetian Grille and found business had disappeared. Willie quickly discovers that an unprofessional staff, confused identity and frustrated manager are just a few of the problems that need fixing.
Willie answers the call of Frank, owner of Michael's Roscommon House in Belleville, N.J. Frank inherited the restaurant from his late father and is struggling to keep things afloat. Willie soon finds that an untrained staff, lack of structure and an unruly chef are only part of Frank's problem: Frank himself must learn to step up and lead as his father once did, or kiss his business goodbye.
Willie comes to the aid of Rene, co-owner of Barzola Restaurant in Flushing, N.Y. Rene inherited the restaurant from his parents but is now struggling to make ends meet, and has no idea what needs fixing. Willie's surveillance uncovers a lack of knowledge on the menu, bad attitudes on the floor and a serious lack of inventory, that may be dragging the restaurant down.