Charles Stiles Bio

Get to know Charles Stiles, host of Mystery Diners.


Charles Stiles is the founder and president of Business Evaluation Services (BES), a national mystery shopper company, and the host of Food Network's Mystery Diners, the hidden-camera show that exposes what goes on behind the scenes when employees assume no one is watching.

Charles comes from a background of hard work and dedication. During high school, Charles worked as a busboy and prep cook and became a delivery driver after graduation. At one point Charles even held the tough job of an oil derrick hand on a drilling rig. Later on, Charles worked as the director of admissions for a trade school, where he developed a marketing plan that doubled the school's income. As a result, he decided to start his own company that specialized in marketing for trade schools.

But about three years later, Charles' entrepreneurial spirit led him into a new career path. In 1988, he purchased a chain store in a national mall from a bankruptcy sale. After making the store profitable again, he opened additional locations. Charles quickly realized that the best way to differentiate his stores from those of national competitors was to develop a consistent service culture that exceeded customer expectations. His first step was to train his employees in the importance of making the customer feel valued and welcomed in the store. To sustain this service culture, he put in place a regular monitoring of the customer experience to make sure that service was consistent whether or not a manager was present. Once local restaurants and retailers heard about what Charles was doing, they all wanted his help. BES grew out of this need for service evaluation, and Charles ended up selling off his retail stores to focus on his new company.

BES serves a number of industries, including restaurants, retail and finance, among others. In 2011, BES began working with Food Network to produce the television show Mystery Diners. Charles takes great pride in hosting the show and in helping employers, because it gives him the opportunity to benefit businesses through his expertise in customer service.

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Get to Know Charles Stiles, the Host of Mystery Diners

Get to know the host of Food Network's hidden camera show Mystery Diners.

Anne Burrell Bio

With her trademark spiky blond hair and pumped-up personality, Anne Burrell has worked at some of the top restaurants in New York and studied the culinary landscape and traditions of Italy. Anne makes restaurant dishes accessible and reveals concise, easy-to-master techniques for the at-home cook on her Food Network series Secrets of a Restaurant Chef. On her show Chef Wanted, Anne helps top restaurateurs find candidates with the right experience and creativity to become executive chefs. On Worst Cooks in America, Anne joins Tyler Florence in mentoring teams of hopeless home cooks from around the country, putting them through culinary boot camp. In 2011, Anne published her first cookbook, Cook Like a Rock Star, which gives home cooks the confidence and support to be rock stars in their own kitchens. Her cookbook earned a place on the New York Times Best Seller list. In 2013, Anne released her second cookbook, Own Your Kitchen. Growing up in upstate New York, Anne developed a passion for food and cooking at an early age. After obtaining an English and communications degree from Canisius College in Buffalo, she pursued her interest in the restaurant business by enrolling in the Culinary Institute of America. Following graduation, she spent a year in Italy attending the Italian Culinary Institute for Foreigners while working at La Taverna del Lupo in Umbria and La Bottega del' 30, a Michelin one-star restaurant in Tuscany. During this year, Anne grew to truly appreciate and understand the philosophy of Italian cuisine and culture, which left a lasting impact on her culinary point of view. Upon her arrival in New York City, Anne was hired as a sous chef at Felidia, working with Lidia Bastianich. She then served as a chef at Savoy, where she cooked over an open wood fire and created flavorful menus inspired by Mediterranean countries. Here Anne developed her personal culinary style: rustic food made with pure and simple ingredients with intense flavors. Anne then took the opportunity to spread her culinary knowledge and passion as a teacher at the Institute of Culinary Education. After three years, Anne went back to the restaurant business, serving as the executive chef at Lumi. As the executive chef at New York hot spot Centro Vinoteca from its opening in July 2007 through September 2008, Anne served up her "creative-authentic" Italian menu of small plates (piccolini), antipasti, pastas and main courses accented by her trademark bold, pure flavors.

Aida Mollenkamp Bio

With a diverse culinary background and a passion for sharing her knowledge with food enthusiasts, cooking expert Aida Mollenkamp prepares delicious dishes while providing answers to questions submitted by Food Network viewers in her interactive cooking show, Ask Aida. From recipe and ingredient issues to advice on kitchen machinery and tools, Aida even offers guidance for impromptu parties, feeding a crowd, make-ahead dishes, and time-saving tips. Growing up with an Italian-American mother and a French stepmother, Aida was always surrounded by good food. Eventually, she made her way into the kitchen and discovered her true passion for cooking. In the years since, Aida has worked everywhere from a gourmet deli and California Pizza Kitchen to the Hotel Bel Air and, most recently, at CHOW.com. Having studied Hospitality Management at Cornell University's School of Hotel Administration, Aida worked at Ernst & Young in Hotel and Restaurant Consulting before traveling to Europe to attend culinary school at the prestigious Le Cordon Bleu Paris. She lived between Florence, Italy and Paris, France for two years, and graduated with a Grand Diplôme in 2004. In January 2005, Aida joined the editorial staff at San Francisco-based CHOW.com, a Web site created for food and drink enthusiasts. As the Food Editor, Aida fulfills many roles. She regularly appears in instructional videos for the site, serves as an expert spokesperson, runs the test kitchen, works as a lead food stylist, develops recipes, and writes informative articles. When not working, Aida continues to live the life of a food fiend, whether hunting out the hottest restaurants, searching for the newest artisanal products, or hosting her friends and family at laidback dinner parties and lively cocktail hours. She currently resides in San Francisco.

Ree Drummond Bio

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